Ticktra auto-resolves L1 tickets — password resets, account lockouts, access requests — instantly via Slack. When something genuinely needs an engineer, it arrives with full context, past resolutions, and AI-suggested fixes already surfaced.
Employees raise issues the way they already work — a message in Slack. No portal, no ticket form, no waiting.
The AI reads the request, verifies the user through Microsoft 365 and Entra ID, and carries out the fix — password reset, account unlock, access grant — automatically.
Anything Ticktra can't resolve goes to your engineers with the full ticket and matching fixes from the built-in knowledge base — so they pick up from a head start, not a blank page.
If you're managing IT support over Slack messages and shared email, you're losing hours every week. We're onboarding a small group of SMEs in beta — join the list to secure your spot.